Webex teams chat software#
Teams only supports software management devices need to be managed through their third-party manufacturer. IT pros should be aware of this, because it impacts their jobs: Webex Control Hub is a single dashboard for all collaboration workloads, including meetings, calling, messaging, contact center, and devices. Businesses can run Webex in Microsoft Apps this isn't the case for Teams. One irony with Teams is that third parties, such as Webex, work better with other Microsoft Apps than Teams itself does. Microsoft has a competing product with Salesforce and historically has shied away from building tight integrations with products that compete with it. This enables customers to use Webex Messaging or Calling directly in Salesforce. One example is the bi-directional integration Webex has with Salesforce, which minimizes context switching.
Webex provides open APIs across calling, meetings, messaging, and devices to easily integrate with third parties, whereas Teams is much more limited. Teams supports only one-way integration, limiting user choice. With Webex, integration is bidirectional it can be run inside other apps and other apps inside Webex. Given the history Microsoft has in being a platform vendor, Teams' weakness in application integrations is a bit shocking.
But this approach can add unnecessary complexity and integration challenges. In general, almost every united communications (UC) vendor will offer a superior telephony experience when compared to Teams Phone. One workaround for Teams is to use a third-party solution, such as Webex Calling, to provide the calling capabilities for Teams. Webex has built calling, meetings, messaging, and contact centers on a common cloud platform. Another issue is that Teams Phone is built on a separate platform from Teams Chat, and this can lead to disjointed experiences.
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